At Paisa HI Paisa, we are committed to protecting the privacy, confidentiality and security of every user who interacts with our website, mobile applications or any service platform provided by us. This Privacy Policy explains how we collect, use, store, protect and manage your information in a lawful, transparent and secure manner.

This Privacy Policy applies to all individuals, customers, partners and visitors who access or use any services offered by Paisa HI Paisa. By using our services, you agree to the terms described in this policy.

1. Information We Collect

We collect information necessary to deliver secure IT services, support customer queries and enable safe platform usage. The types of data we collect include:

A. Personal Identification Information

• Name
• Email address
• Phone number
• Address or location details (optional)

B. Identity Verification Information

For security, compliance and fraud-prevention purposes, we may collect identity details such as:

• Government-issued IDs (e.g., Aadhaar, PAN, etc.)
• Date of birth
• User photograph or identification proof

Aadhaar e-KYC: If Aadhaar-based e-KYC verification is performed, it is done strictly based on user consent and in accordance with applicable regulations. We do not store sensitive Aadhaar numbers unless legally required and fully encrypted.

C. Technical Information

• IP address
• Device type, OS and browser details
• Usage logs, timestamps and activity patterns
• Cookies and session information

D. Transaction & Service-Related Information

• Service usage history
• Payment details (processed securely through trusted gateways)
• Support requests and communication logs

2. How We Use Your Information

Your information is used strictly to provide secure, compliant and high-quality IT services. Primary purposes include:

• Providing and improving our IT services
• User identity verification and fraud prevention
• Compliance with legal and financial regulations
• Processing payments through secure gateways
• Responding to support queries and customer communication
• Enhancing user experience and platform security
• Maintaining audit logs and operational records

3. Aadhaar e-KYC & Identity Verification

Paisa HI Paisa follows a responsible identity verification process. Aadhaar e-KYC or any identity proof is used only for:

• Confirming genuine user identity
• Preventing unauthorized usage
• Ensuring compliance with payment gateway policies
• Reducing fraud and risk for merchants

We never misuse or share Aadhaar data.

4. Payment Information

Paisa HI Paisa does not store card details, UPI pins, banking passwords or financial credentials. All payments are processed through secure, PCI-DSS compliant payment gateways such as Cashfree, Razorpay, PayU, Paytm, etc.

5. Data Storage & Security

• Encryption (at rest and in transit)
• Secure access-control mechanisms
• Multi-layer authentication
• Firewalls and intrusion monitoring
• Regular security audits and vulnerability checks

6. Sharing of Information

Paisa HI Paisa does not sell or rent any personal information.

7. User Rights

• Request access to their data
• Request correction
• Request deletion

8. Contact Information

Email: help@paisahipaisa.store

Phone: +91 72750 04901

Last Updated: January 2025